bk96 Privacy Policy

1. Who We Are

bk96 is the online casino and sportsbook platform accessible at bk96.win, operated by its licensed entity ("bk96," "we," "us," "our"). bk96 operates as the data controller for all personal information collected through the Platform. Our primary market is Malaysia, and we serve registered Members across the country — from Kuala Lumpur and Penang to Johor Bahru and beyond.

Questions relating to this Privacy Policy or the handling of your personal data should be directed to our data compliance team at the contact details provided in Section 13.

2. Data We Collect

bk96 collects personal data through your registration, use of the Platform, and interactions with our support team. The categories of personal data we collect include:

2.1 Registration & Identity Data

• Full legal name as it appears on your government-issued identification;
• Date of birth (used to verify you are 21 years of age or older);
• Malaysian IC number or passport number;
• Residential address;
• Email address and mobile phone number.

2.2 Financial & Transaction Data

• Deposit and withdrawal transaction records, including amounts, timestamps, and payment method references;
• Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank, or other payment method identifiers associated with your bk96 account;
• Wallet balance history and bonus fund records.

2.3 Gaming & Betting Activity Data

• Records of all bets placed, games played, and casino rounds completed on the bk96 platform;
• Session durations, stake sizes, and win/loss outcomes;
• Responsible gaming tool settings, including deposit limits and self-exclusion status.

2.4 Technical & Device Data

• IP address and approximate geolocation derived from IP;
• Device type, operating system, and browser information;
• Login timestamps and session identifiers;
• Cookies and similar tracking technologies as described in Section 6.

2.5 Communications Data

• Records of live chat conversations, email correspondence, and support ticket history with bk96's customer service team;
• Any information you voluntarily provide in support requests or complaint submissions.

3. How We Use Your Data

bk96 uses your personal data for the following purposes:

• Account management: To create, maintain, and secure your bk96 account, including verifying your identity and age under our KYC obligations;
• Transaction processing: To process deposits, withdrawals, and bonus credit accurately and securely;
• Gaming services: To provide the casino games, live dealer tables, and sportsbook functionality that form the core of the bk96 platform;
• Regulatory compliance: To meet our obligations under applicable international gaming authority licensing requirements, including anti-money laundering (AML) and responsible gaming obligations;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, and platform abuse;
• Customer support: To respond to your enquiries, resolve disputes, and handle complaints effectively;
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates where you have provided consent to receive such communications. You may withdraw marketing consent at any time via your account settings;
• Platform improvement: To analyse aggregated usage patterns and improve the bk96 platform's performance, game selection, and user experience.

4. Legal Basis for Processing

bk96 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil the bk96 Member Agreement, including account administration, game provision, and payment processing;
• Legal obligation: Processing required to comply with our licensing obligations, including KYC, AML, and responsible gaming requirements;
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where our interests do not override your fundamental data rights;
• Consent: Processing for direct marketing communications, where you have provided explicit opt-in consent.

5. Data Sharing & Disclosure

bk96 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. bk96 may share your personal data with the following categories of recipient, strictly as necessary:

• Game providers: Licensed third-party casino game and live dealer providers who supply games to the bk96 platform, under strict data processing agreements;
• Payment processors: Payment service providers facilitating deposits and withdrawals, including eWallet operators and banking partners supporting Malaysian payment methods;
• Identity verification services: Third-party KYC verification providers used to authenticate your identity and age;
• Regulatory authorities: Our international gaming authority licensor and any competent law enforcement or financial intelligence authority, where bk96 is legally required to disclose;
• Anti-fraud networks: Industry fraud prevention databases shared on a secure, encrypted basis to identify and prevent misuse of the bk96 platform.

6. Cookies & Tracking Technologies

bk96 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyse usage patterns. The categories of cookies used by bk96 include:

• Strictly necessary cookies: Required for the Platform to function, including session authentication, security tokens, and load balancing. These cannot be disabled without impairing Platform functionality;
• Functional cookies: Used to remember your language preference, display settings, and responsible gaming tool configurations across sessions;
• Analytical cookies: Used to measure Platform performance and understand how Members navigate the bk96 site, enabling continuous improvement;
• Marketing cookies: Used, with your consent, to personalise promotional content and track the effectiveness of bk96 marketing campaigns.

You may manage your cookie preferences via your browser settings. Disabling non-essential cookies will not prevent you from accessing the bk96 platform but may affect personalisation features.

7. Data Retention

bk96 retains your personal data for as long as necessary to fulfil the purposes described in this Policy and to meet our regulatory obligations. Specific retention periods include:

• Account and identity data: Retained for the life of your bk96 account plus a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements;
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction;
• Support communications: Retained for two (2) years from the date of the last interaction;
• Marketing consent records: Retained for the duration of your bk96 membership and for one (1) year following withdrawal of consent.

After the applicable retention period expires, bk96 will securely delete or anonymise your personal data.

8. Data Security

bk96 implements technical and organisational measures appropriate to the risk of processing your personal data, including:

• 256-bit SSL/TLS encryption for all data transmitted between your device and bk96 servers;
• Encrypted storage of sensitive personal and financial data at rest;
• Strict access controls limiting bk96 personnel access to personal data on a need-to-know basis;
• Regular security assessments and penetration testing of the bk96 platform infrastructure;
• Two-factor authentication available to all Members and mandatory for bk96 administrative accounts.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach affecting your personal data, bk96 will notify affected Members and relevant regulatory authorities in accordance with applicable obligations.

9. Your Rights

As a bk96 Member, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data bk96 holds about you;
• Right to rectification: You may request correction of inaccurate or incomplete personal data;
• Right to erasure: You may request deletion of your personal data where bk96 no longer has a legal basis for retaining it — subject to our regulatory record-keeping obligations;
• Right to restriction: You may request that bk96 restrict processing of your data in certain circumstances, such as while a dispute is resolved;
• Right to data portability: You may request your personal data in a structured, machine-readable format;
• Right to withdraw consent: Where processing is based on consent (such as marketing communications), you may withdraw that consent at any time via your bk96 account settings.

To exercise any of these rights, please contact bk96 via the details in Section 13. bk96 will respond to verified requests within 30 days.

10. Third-Party Links

The bk96 platform does not contain links to third-party websites for promotional or advertising purposes. To the extent any third-party game providers present their own interfaces within the bk96 Casino environment, those providers operate under separate privacy policies. bk96 is not responsible for the data practices of third-party game providers beyond the data processing agreements in place.

11. Children & Minors

bk96 is strictly an adult platform. All bk96 services — including registration, account access, casino games, and sportsbook betting — are intended exclusively for individuals aged 21 years or over. bk96 does not knowingly collect personal data from individuals under 21 years of age.

If bk96 becomes aware that personal data has been collected from an individual under 21, the associated account will be closed immediately, all data will be securely deleted or returned to source, and any funds held will be returned to the originating payment method.

If you have reason to believe a minor has registered a bk96 account, please contact our support team immediately at the details in Section 13.

12. Changes to This Privacy Policy

bk96 may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or platform operations. Material changes will be communicated to registered Members via email notification to the registered address and/or a notice posted on the bk96 platform prior to the change taking effect.

Continued use of the bk96 platform following notification of a Policy update constitutes your acceptance of the revised Privacy Policy. The "Last Updated" date at the top of this page reflects the most recent revision.

13. Contact Us

For any queries, requests, or concerns relating to this Privacy Policy or the handling of your personal data by bk96, please contact our data compliance team:

bk96 aims to acknowledge all privacy-related requests within five (5) business days and to provide a substantive response within 30 days of receiving a verified request.